We are a local group of independent operators that are joined together by a common bond called JAN-PRO. We are trained, coached, equipped and pre-qualified in our business by JAN-PRO.
We assist each other when a client's needs exceed any one operator; we cover for each other during emergencies. We take ownership of our client's needs and strive for long term client relationships.
JAN-PRO protects its reputation (and each franchisee's) by auditing cleaning results with all clients monthly. We strive to have happy clients by anticipating their needs and proactively suggesting improvements.
We want happy clients and happy franchisees-a win-win condition.
JAN-PRO Franchising International, Inc. operates its business in the commercial cleaning franchising industry and licenses its master franchise owners and unit franchisees under the JAN-PRO® trademark. Founded in 1991, JAN-PRO has over 99 master franchise offices in five countries with over 10,000 unit franchisees. Master license expansion plans are ongoing on a national and international level.
JAN-PRO has built a solid reputation as a quality franchise organization within the commercial cleaning industry. The company has been highly ranked in magazines such as Entrepreneur, Income Opportunities, Home Business and Business Start-up, as well as in the Franchise Handbook. JAN-PRO® customers include a number of prestigious accounts, many of which are included in "Who's Who in Business."
JAN-PRO is now the World's #1 Fastest Growing Franchise system according to Entrepreneur Magazine for 2008, 2009, and 2010.
JAN-PRO operates under a unique professional system. Unlike conventional cleaning companies where employees work at a job, JAN-PRO® unit franchisees are owner-operators who have a vested interest. That's why our owner-operators want to make sure total customer satisfaction occurs.
- Quality cleaning methods
- Detailed cleaning schedules
- Comprehensive training programs
- Extensive support system
- Quality control systems
- Customer relation services
- Highly skilled personnel
...and these components form a successful commercial cleaning concept that results in a highly motivated workforce to produce long-term customer satisfaction.
The JAN-PRO® Difference
There are a number of problems inherent with conventional cleaning services:
- Lack of management supervision
- No professional quality control procedures by supervisors
- Inconsistent service levels, resulting from high turnover and untrained workers
- No professional management concern for customer satisfaction
- Breakdown in communication for customer service requests
Basically, employees of conventional cleaning services feel they work at a job rather than operate a business.
What's the Answer?