About Us
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If you were to examine successful companies, you would find a common thread among the elite…they are fundamentally sound throughout all aspects of their business model. Such is the case with JAN-PRO of Denver. Since 2001, this award-winning office owned and operated by Scott, Candy, and their son Scott Hockensmith IV have successfully built and expanded, their nine-county market into one of the most significant operations in the entire JAN-PRO system.
In 2008 JAN-PRO INTERNATIONAL honored the Hockensmith’s with 2 prestigious awards. First the "President’s Gold Circle Club Award" for being Top Performers in the JAN-PRO system. Second, the "Office of the Year" award over all the 90 JAN-PRO cities world wide. And in 2006 they were honored with the esteemed International Franchise Association’s “Franny” award as the best of the best Master Owners in JAN-PRO. IFA President Shay wrote “This statue is truly a symbol of entrepreneurial excellence bestowed upon those who exemplify the time-honored traits of competence, dedication, and solid commitment to the principles of free enterprise as practiced by visionaries who choose the franchise ownership path. Denver’s Mayor John Hickenlooper wrote “please accept my official congratulations and sincere thanks for brining such a level of excellence to the business community of Denver and our state” …..and anyone that has had the opportunity to work with them and their outstanding staff can readily understand why they have been significant difference makers since joining JAN-PRO.
“As businesspeople, we all want new customers, but we believe that the single most important factor moving forward is client retention,” said Scott. “We calculate that it can cost up to five times as much to win a new customer than to keep an existing one, so it makes so much sense for us to increase the value of our services to those customers we already have. That’s why in training we emphasize to all our franchisees that the opportunity to succeed with JAN-PRO is very real if you believe that providing quality service comes first.”
The Hockensmith’s are delighted to have had the opportunity over the years to help others get into their own business. “While using our skills to continually grow our business, we are also giving something back to the community by helping others get into their own business,” said Candy. “There’s real value in the franchise segment of commercial cleaning and we want all our franchisees to see JAN-PRO as a growing opportunity.
Scott IV comments, “As fast as we have grown, we feel we’ve just scratched the surface.” Then he added, “There are two groups of people we serve in this business, franchisees and customers, and we look at their interrelationship like a circle. Our franchisees provide high quality services to their customers, and in turn those satisfied customers refer new business to our franchisees.”
There truly is a difference at JAN-PRO,” said Scott. “Over the last 15 years, JAN-PRO has built an International presence and a solid reputation for superior service. With JAN-PRO, flexibility is the norm and attention to detail is standard. With our solid base of franchisees and our drive and determination, we plan on becoming the number one choice for cleaning clients in the Denver marketplace.”
The Company
JAN-PRO Franchising International, Inc. operates its business in the commercial cleaning franchising industry and licenses its master franchise owners and unit franchisees under the JAN-PRO® trademark. Founded in 1991, JAN-PRO has over 87 master franchise offices in four countries with over 7,000 unit franchisees. Master license expansion plans are ongoing on a national and international level.
JAN-PRO has built a solid reputation as a quality franchise organization within the commercial cleaning industry. The company has been highly ranked in magazines such as Entrepreneur, Income Opportunities, Home Business and Business Start-up, as well as in the Franchise Handbook. JAN-PRO® customers include a number of prestigious accounts, many of which are included in "Who's Who in Business."
JAN-PRO is now the World's #1 Fastest Growing Franchise system according to 2008 Entrepreneur Magazine.
JAN-PRO operates under a unique professional system. Unlike conventional cleaning companies where employees work at a job, JAN-PRO® unit franchisees are owner-operators who have a vested interest. That's why our owner-operators want to make sure total customer satisfaction occurs.
We Provide...
- Quality cleaning methods
- Detailed cleaning schedules
- Comprehensive training programs
- Extensive support system
- Quality control systems
- Customer relation services
- Highly skilled personnel
...and these components form a successful commercial cleaning concept that results in a highly motivated workforce to produce long-term customer satisfaction.
The JAN-PRO® Difference
There are a number of problems inherent with conventional cleaning services:
- Lack of management supervision
- No professional quality control procedures by supervisors
- Inconsistent service levels, resulting from high turnover and untrained workers
- No professional management concern for customer satisfaction
- Breakdown in communication for customer service requests
Basically, employees of conventional cleaning services feel they work at a job rather than operate a business.
What's the Answer?
JAN-PRO!
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